Service delivery

Last updated: 11 October 2026 · Applies to Kavach, operated by Support IT Ventures.

Kavach is a digital service delivered over the internet. Nothing is shipped, so there is no shipping policy to read: this page says exactly when you get what you paid for.

What is delivered

Access to the plan you bought (verified domains, monitors, scan history, team seats, Code Scan allowance, Ask Kavach AI allowance and, on Agency and Business, white-label reports and client rooms), as listed on the pricing page at the time of purchase.

When it is delivered

• Free plan: immediately on creating an account. No payment details are taken.
• Paid plans: your account is upgraded automatically as soon as the payment provider (Razorpay in India, Stripe internationally) confirms the payment, normally within a minute. The plan name in your dashboard changes and the new limits apply at once.
• Renewals: happen automatically at the end of each billing period; nothing changes in your access unless a payment fails, in which case you keep access for a grace period and we email you.

Invoices

A tax invoice with GST, where applicable, is emailed to the account address for every charge and is available from the billing screen. Tell billing@kavachscan.com if you need your GSTIN or company name on it.

If access does not arrive

If your plan has not changed within one hour of a successful payment, email billing@kavachscan.com with the account email and the payment reference. We activate it by hand the same business day, or refund the charge in full.

Reports, exports and downloads

PDF reports, Markdown exports and AI remediation prompts are generated on demand and downloaded in the browser; there is no waiting period and nothing is posted.

The binding terms are in the Terms of Service and the Refund & Cancellation Policy; this page explains them and does not replace them.