Refund policy

Last updated: 11 October 2026 · Applies to Kavach, operated by Support IT Ventures.

A refund policy is only useful if you can predict what it will do. Here is exactly what happens.

Free plan

Costs nothing, takes no payment details, can be used indefinitely within its limits. Nothing to refund.

Paid plans

• Billed in advance per monthly period and renewed automatically until you cancel. Prices are on the pricing page; GST is added where applicable.
• Cancel any time. You are not charged again and you keep full access until the end of the period you have already paid for. A period already started is not refunded pro-rata.
• Duplicate or erroneous charges are refunded in full on request.
• Service unavailability: if Kavach was unavailable for more than 24 consecutive hours in a billing period for reasons within our control, ask within 14 days of the end of that period for a credit or refund for it.
• Upgrades take effect immediately and are charged for the new plan (pro-rated where the payment provider supports it). Downgrades take effect at the next renewal, so nothing is refunded.
• Consumer rights: nothing here limits rights you have under the Consumer Protection Act, 2019 or equivalent law.

How to ask

Email billing@kavachscan.com with the account email and the Razorpay or Stripe transaction reference. We reply within one business day.

How refunds are paid

To the original payment method, through the payment provider, normally within 5 to 7 business days; bank processing can add a few days. We never ask for card details by email.

Chargebacks

Please contact us before raising a chargeback; genuine issues are resolved quickly. An account with an open chargeback may be suspended until it is settled.

This page restates the Refund & Cancellation Policy, which is the binding text.