Contact us
A real person answers every message. We are a small team in India, so you will not be routed through three levels of chatbot before you reach someone who can help.
Which inbox you want
- Support support@kavachscan.comSomething is wrong with a scan, a report, monitoring or your account. Include the account email and, for a scan, the target domain.
- Sales and plans support@kavachscan.comWhich plan fits, a quote for more than 150 domains, agency and white-label questions.
- Billing and invoices billing@kavachscan.comGST details, a corrected invoice, a refund, a cancellation you could not complete from the dashboard.
- Security abuse@kavachscan.comFound a vulnerability in Kavach, or believe a scan was run against a site without authorisation? Read the disclosure policy first.
- Privacy and data requests privacy@kavachscan.comAccess, correction or deletion of your data under the DPDP Act or GDPR.
- Legal and grievances legal@kavachscan.comNotices, grievances under Indian law, and anything for the Grievance Officer.
Registered office
Support IT Ventures
Mumbai, Maharashtra, India
When you will hear back
- Support and general enquiries: within one business day.
- Billing, refunds and invoices: within one business day; approved refunds reach the original payment method in 5 to 7 business days.
- Security reports: acknowledged within 2 business days, see responsible disclosure.
- Grievances under Indian law: acknowledged within 24 hours and resolved within 15 days. The Grievance Officer can be reached at legal@kavachscan.com; see the Privacy Policy for the full redressal process.
Business hours are Monday to Friday, 9:30 am to 6:30 pm IST, excluding public holidays in India.
Before you write
Do not email passwords, API keys, card numbers or the contents of a Code Scan archive. For a scan problem, the domain and the approximate time are enough; for billing, the account email and the Razorpay or Stripe transaction reference.