Cancellation policy

Last updated: 11 October 2026 · Applies to Kavach, operated by Support IT Ventures.

How to cancel, what happens when you do, and how to take your data with you.

How to cancel

Sign in, open the dashboard, and choose Cancel subscription. Confirm, and it is done. You do not need to email us, call us, or speak to anyone. If the button does not work for you, that is a bug: tell billing@kavachscan.com and we will cancel it for you the same business day.

What happens next

• Your recurring payment mandate is cancelled immediately; you will not be charged again.
• You keep full access until the end of the period you have already paid for.
• After that the account reverts to the Free plan. Nothing is deleted: your domains, scan history (within the Free plan's 30-day window), reports and settings stay available.

Take your data with you

Before or after cancelling, use Export my data in the dashboard (or the export endpoint of the API). You get one archive with your scans, evidence manifests, schedules and alert history. It works in every account state and there is no charge for it.

Deleting the account

If you want everything gone, delete the account from the dashboard (or the API) with an explicit confirmation. Pending Code Scan uploads are removed at once; the rest is purged within 30 days, including from backups within their 14-day rotation, as described in the Privacy Policy.

Cancellation by us

We may suspend or terminate an account for breach of the Acceptable Use Policy or the Terms; fees for such periods are not refunded. We give at least 15 days' notice of any change to plans or prices that affects you.

This page restates the Refund & Cancellation Policy, which is the binding text.